Refund and Returns Policy

At Trusty Gadgets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please carefully read our refund and returns policy below:

Returns

Eligibility for Returns:

You may return items within 30 days of purchase for a refund or exchange.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Certain items, such as hygiene-related products or custom orders, are non-returnable unless defective.

Shipping Costs for Returns:

Email our customer service team at support@trustygadgets.com with your order number and reason for return.
Once your return request is approved, you will receive instructions on how to ship the item back to us.

Steps to Process a Return:

The customer is responsible for return shipping costs unless the item was defective or incorrect upon arrival.
If you receive a refund, the cost of return shipping (if covered by us) will be deducted from your refund.

Refunds

Refund Process:

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.

Partial Refunds:

Items returned with signs of use or missing parts not due to our error may receive partial refunds.

Non-Refundable Items:

Gift cards, sale items, and clearance items are not eligible for refunds.